Member Benefits: Teladoc
Feel better now! 24/7 access to a doctor is only a call or click away—anytime, anywhere. With Teladoc, you can talk to a doctor by phone or online video to get a diagnosis, treatment options and prescription if necessary. Save time and money by avoiding crowded waiting rooms in the doctor’s office, urgent care clinic or ER. Just use your phone, computer, smartphone or tablet to get a quick diagnosis by a U.S. licensed physician.
- On-demand healthcare—wherever, whenever
- Treatment for common medical issues such as colds, flu, poison ivy, respiratory infections, bronchitis, pink eye, sinus problems, allergies, urinary tract infections and ear infections
- 10 minute average doctor response time
- Visits for all ages—from children to seniors
- U.S. board-certified doctors with an average 20 years practice experience
- Upon request, Teladoc can share visit information with your doctor
Easy to Use!
- Join the Brilliant Health and Fitness Club
- After you receive your benefit card & login info:
- Click Use This Benefit to set up your Teladoc account
- Be sure to enter your name and Member ID exactly as it appears on your membership card
- Create a unique username and password for your Teladoc account to secure your personal health information
- Complete your Medical History before requesting a visit
- To add dependents, click My Family, Add A Dependent (adult dependents will receive an email with a unique username—they must log on to their own account to complete their Medical History before requesting a visit) or call 855.VIP.DOCS (855.847.3627)
- Click Request a Visit from your Teladoc account or call 855.VIP.DOCS (855.847.3627) to speak with a doctor 24/7
- Based on treatment protocols, doctors may not prescribe an antibiotic for viral illnesses such as most colds, sore throats, coughs, sinus infections and the flu. Doctors may suggest alternative treatment options such as a prescription for symptom relief or over-the-counter medication.
Q. Do I talk to “real doctors”?
A. Yes. Teladoc members only talk to actual doctors who are U.S. board-certified internists, state-licensed family practitioners, and pediatricians licensed to practice medicine in the U.S. and living in the U.S. When you request a visit, Teladoc will connect you with a doctor licensed in your state.
Q. What are some of the common conditions Teladoc treats?
A. Common conditions include sinus problems, respiratory infection, allergies, urinary tract infection, cold and flu symptoms and many other non-emergency illnesses.
Q. Can Teladoc handle my emergency situations?
A. Teladoc is designed to handle non-emergent medical problems. You should NOT use it if you are experiencing a medical emergency.
Q. Can I speak with a specialist?
You cannot request to speak with a specialist directly, but our doctors may be able to provide guidance on the type of specialist you should see.
Q. Can I request a particular doctor?
A. You cannot request a particular doctor. Teladoc is designed to support your relationship with your existing doctor. It is not a means of establishing an exclusive relationship with one of our doctors. Please know that all Teladoc doctors are highly qualified and go through rigorous training and credentialing. We have the largest physician network of any telehealth provider with board-certified, state-licensed doctors.
Q. Can I get a prescription?
A. Teladoc does not guarantee prescriptions. It is up to the doctor to recommend the best treatment. Teladoc doctors do not issue prescriptions for substances controlled by the DEA, non-therapeutic, and/or certain other drugs which may be harmful because of their potential for abuse. These include, but are not limited to, antidepressant drugs such as Cymbalta, Prozac and Zoloft which are drugs that are harmful due to their potential for abuse. Also, non-therapeutic drugs such as Viagra and Cialis are not prescribed by Teladoc doctors.
Q. Where do the prescription drugs come from?
A. Teladoc does not dispense prescription drugs. Our nurses call the prescription into the local pharmacy of your choice.
Q. Is my electronic health record kept private?
A. Health records are kept totally private and we employ robust encryption methods to protect your personal information. You determine who can see the information in your record.
Q. Can I be turned down for a pre-existing condition?
A. We do not turn patients away because of pre-existing conditions.
Q. Can I call Teladoc outside of the United States?
A. You can request a Teladoc visit from anywhere in the U.S. You will speak with a doctor licensed in your home state. You must have a U.S. address and a U.S.-based phone number for the doctor to call back at the time of visit.
“…It is beyond my best expectations. I used it today and I have to tell you it was everything you said it was and more. I had a tooth infection, I called TelaDoc™ and in less than 5 minutes a doctor called, in 1 hour I picked up a script. UNREAL...... Going to tell everyone I know how awesome this program is. Thank you, Thank you so much.”
Greg J., CA
”Your service is 100%. I’m impressed!”
Marian B., TX
“I have used the service a few times and it is absolutely the best thing in the whole world. I Love, Love, Love, Love, Love it.”
Michael K., TX
“It’s hard to improve on an outstanding job.”
Roy R., CO
“I love TelaDoc™! I used it when I had poison ivy. I was only sorry I hadn’t used it days earlier. It was easy, quick and very convenient. I called TelaDoc™ at 7:30 p.m. and had my prescription ready at CVS at 9:00 p.m. Then, I used my discount card for my prescription for steroids and they were half price.”
Celeste C., TX
“Everything was excellent!”
Tavarra J., CA
“The doctor was very friendly and made me feel secure in his diagnosis. I have told three other people how well TelaDoc™ works!”
Linda M., GA
“Wonderful service! I had no problems.”
Naomi J., AL
“The service was a blessing for me. Being without medical insurance and not sure how the service would work, I was shocked. ”
Yolanda G., CA
Joining the Brilliant Health and Fitness Club is EASY:
Step #1: Take the FREE TOUR.
Step #2: Payment.
Step #3: Welcome to the Club & Enjoy Your Benefits!
You're on Step #1: Click Below to Contact Us, Join the Club Now, or Continue with the FREE TOUR:
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This is NOT insurance nor is it intended to replace insurance. This discount card program contains a 30 day cancellation period.The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This plan provides discounts at certain healthcare providers for medical services. Pharmacy discounts range from 10% to 85% on most medications. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. For a full list of disclosures, please click here. | Terms and Conditions | Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309.
© 2017 Teladoc, Inc. All rights reserved. Teladoc and the Teladoc logo are registered trademarks of Teladoc, Inc. and may not be used without written permission. Teladoc does not replace the primary care physician. Teladoc does not guarantee that a prescription will be written. Teladoc operates subject to state regulation and may not be available in certain states. Teladoc does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. Teladoc physicians reserve the right to deny care for potential misuse of services. Click here to view a Teladoc Access Map.