Member Benefits: Nurseline
NurseLine™ powered by Health Advocate™
You’re in good hands...You and your family have a place to turn to for trusted advice and information when you need it most!
Rest assured knowing highly trained registered nurses are on-call 24/7 to answer your questions for non-urgent concerns.
Nurses can offer self-care tips, direct you to the appropriate care for immediate attention, tell you how to ease common problems such as a sore shoulder, help you when your baby has a fever in the middle of the night, you think you have the flu or you need to discuss side effects of medications... just call NurseLine 24/7/365.
Easy to Use...!
- Call provided phone number to speak with a registered nurse 24/7
- Click Use This Benefit to access the health information library
- You can also download the Health Advocate app from the iTunes App Store or Google Play Store
- You will need to enter “Health Services” in the member login field to use the benefit
NurseLine™ powered by Health Advocate™ FAQ
Q. Who do I speak with when I call?
A. You will speak with Registered Nurses who will provide you with the best health information available. They use medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.
Q. What types of issues can I call about?
A. Nurses are available 24/7 to answer questions about symptoms, medications, health conditions and offer simple, self-care tips for non-urgent conditions.
Q. Can I call about family members?
A. Yes. NurseLine may be used by you, your spouse and your children.
In life-threatening emergencies, call 911 or go directly to the nearest hospital emergency room for treatment. If 911 is not available in your area, call the local police or fire department or go directly to the nearest hospital emergency room.
I recently visited the eye doctor. My doctor told me I have an eye condition, but she was very rushed and didn’t explain it to me. When I got home, I wanted more information about my condition – is it serious? Should I be worried? Thanks to my employer, I have the Health Advocate benefit bundle. I called the number and spoke with a representative, who redirected me to one of their nurses right away. I told the nurse the name of my condition and she calmly explained exactly what it is and how I should handle it. I felt as though she really cared about making sure I understood it completely – the opposite feeling that I had with my eye doctor. I look forward to using this benefit again!
-K. Erskine, Dallas, TX
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This is NOT insurance nor is it intended to replace insurance. This discount card program contains a 30 day cancellation period.The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This plan provides discounts at certain healthcare providers for medical services. Pharmacy discounts range from 10% to 85% on most medications. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. For a full list of disclosures, please click here. | Terms and Conditions | Discount Medical Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 671309, Dallas, TX 75367-1309.