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Shipping & Returns


"100% Satisfaction Guarantee" Policy  

BrilliantNaturalHealth.com Satisfaction Guaranteed Seal


Customer satisfaction and product quality are core values of MCM Products, LLC. If you have any questions about the products on this site or your order, feel free to contact us via email (brilliantnaturalhealth@gmail.com) or phone (920-320-1214).  All email or phone messages will be returned within 24 hours. 

When you place an order, your products will be shipped directly from the nearest Nature's Sunshine warehouse relative to your location.  This is so you receive the freshest product possible.   Even though we try to be perfect, sometimes we are not.  Because of such, we offer the following Satisfaction Guarantee returns policy:      

 If, for any reason, you are not satisfied with a product within 90 days..... just contact us for a full refund/replacement.  Depending on the return amount, you may either be issued a refund (under 2 products) or asked to ship the products back (3 products or more). Credit will be calculated at 100% of the purchase price (customer is responsible for shipping costs). 

 If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Invoice order numbers are your proof of purchase so please keep the invoice packaged with your shipment. All returns must be authorized in advance.  We'll notify you via e-mail of your refund once we've received and processed the returned item.  

  • This guarantee applies only to products that have not been misused, intentionally damaged, discontinued or outdated and does not apply to the Nature's Spring Water Treatment System, Juice Factory 2000, and Nature Seal Cookware. These items carry individual warranties.
  • Boomerang Air Sanitizers require a $35.00 restocking fee.

You should expect to receive your refund within a week of obtaining the refund authorization.  Any orders required to be shipped back to MCM Products, LLC will be refunded upon receipt of the merchandise. 

 

Shipping Policy

We prefer to only ship to the continental United States. We cannot ship some products to PO Boxes, FPO and APO addresses.  Note that there are restrictions on some products, and some products cannot be shipped to certain states.  It is the responsibility of the customer to know what products can or cannot enter their state.  

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.  Please allow 5-8 business days to receive your product after placing an order; however, most orders will arrive within 3 days.  

Please note that we work directly with the manufacturers on this site for order fulfillment. You will receive multiple boxes if products of multiple brands are placed in the same order. 

Shipping costs are calculated by the total shipping weight of the order. Below are the breakdowns of the shipping weight/cost rates:

Standard Shipping to Continental United States:

0 - 1.99 lbs = $8.95
2 - 2.99 lbs = $9.95
3 - 4.99 lbs = $10.95
5 - 5.99 lbs = $11.25
6 - 6.99 lbs = $11.95
7 - 7.99 lbs = $12.25
8 - 8.99 lbs = $12.95
9 - 10.99 lbs = $13.25
11 - 11.99 lbs = $14.95
12 - 12.99 lbs = $15.25
13 - 14.99 lbs = $15.95
15 - 16.99 lbs = $18.45
17 - 19.99 lbs = $19.95
20 - 24.99 lbs = $24.95
25 - 29.99 lbs = $29.95
30 - 34.99 lbs = $35.95
35 - 39.99 lbs = $39.95
40 - 44.99 lbs = $45.95
45 - 49.99 lbs = $49.95
50 - 54.99 lbs = $54.95
55 - 59.99 lbs = $58.95

Expedited Delivery Rates:

0 - 0.99 lbs = $15.95
1 - 2.99 lbs = $17.95
3 - 4.99 lbs = $19.95
5 - 6.99 lbs = $23.95
7 - 9.99 lbs = $28.95
10 - 11.99 lbs = $31.95
12 - 14.99 lbs = $35.95
15 - 16.99 lbs = $37.95
17 - 19.99 lbs = $42.95
20 - 24.99 lbs = $49.95
25 - 29.99 lbs = $55.95
30 - 34.99 lbs = $63.95
35 - 39.99 lbs = $69.95
40 - 44.99 lbs = $76.95
45 - 49.99 lbs = $82.95
50 - 54.99 lbs = $92.95

 

ABOVE RATES DO NOT APPLY TO PO BOXES, APO ADDRESSES, ALASKA AND HAWAII

 

ABOVE RATES DO NOT APPLY TO APO ADDRESSES, ALASKA AND HAWAII

STANDARD SHIPPING TO ALASKA/HAWAII/APO

0 - 0.99 lbs = $18.95
1 - 2.99 lbs = $21.95
3 - 4.99 lbs = $25.95
5 - 6.99 lbs = $28.95
7 - 9.99 lbs = $32.95
10 - 11.99 lbs = $40.95
12 - 14.99 lbs = $48.95
15 - 16.99 lbs = $55.95
17 - 19.99 lbs = $62.95
20 - 24.99 lbs = $72.95
25 - 29.99 lbs = $88.95
30 - 34.99 lbs = $102.95
35 - 39.99 lbs = $112.95
40 - 44.99 lbs = $132.95
45 - 49.99 lbs = $138.95

For higher weights or international orders please contact us for a quote.

Please note that any address changes made after shipment will result in additional $15 redirection fees with shipping carriers.

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